Privacy Policy

1. Who we are

MotoXperia Automobile & Engineering Ltd. (proposed) is the data controller for personal information described in this policy.

MotoXperia is a passenger-car maintenance, diagnostics and repair workshop based in Bangladesh.

Email: privacy@motoxperia.com

Address: 5th Floor, B5, KTH Assure Heights, 103 New Circular Road, Siddheswari, Ramna, Dhaka 1217, Bangladesh

MotoXperia is an Orenda Group company.

2. Scope

This policy applies to personal information we process through this website, enquiry forms, email correspondence, messaging channels linked from the site, and other online interactions that reference it.

It does not replace separate contracts, service agreements, or data processing terms that apply when you buy goods or services, become a merchant or trade account, or engage us for professional delivery.

3. Information we collect

We may collect and process the following categories of personal information:

• Identity and contact data — name, organisation, job title, email address, telephone number, and delivery or business address.
• Enquiry and correspondence data — messages, service interests, and attachments you send us.
• Account and transaction data — where accounts, orders, bookings, or applications are processed through the site or related systems.
• Technical and usage data — IP address, browser type, device information, pages viewed, and approximate location derived from IP.
• Cookie and similar technology data — as described in our Cookie Notice.
• Car details you share with an enquiry — make, model, year, approximate mileage, registration where given, and the service you are interested in.
• Enquiries submitted through this website open WhatsApp with a pre-filled message on your device; nothing is sent until you press Send, and the conversation is then processed by WhatsApp (Meta) under its own terms as well as by us.
• Fleet and corporate account contact information.
• Once the workshop opens: job cards, intake photographs, estimates, approvals, invoices and service history for your car.

4. How we collect information

We collect personal information when you:

• Submit a contact, enquiry, booking, signup, or application form.
• Place or track an order, request a quote, or open a trade or merchant account where those features are available.
• Email us, call us, or contact us through WhatsApp or other channels listed on the site.
• Subscribe to updates where that functionality is offered.
• Browse our website, including through cookies and similar technologies.

5. How we use your information

We use personal information to:

• Respond to enquiries and provide information about our products and services.
• Process orders, bookings, applications, and account requests.
• Operate, secure, and improve our website and customer experience.
• Send service communications and, where permitted, marketing about relevant offers.
• Meet legal, regulatory, tax, and compliance obligations.
• Establish, exercise, or defend legal claims.

6. How we share information

We do not sell personal information. We may share it with service providers who help us operate the website, process communications, deliver orders, or provide professional advice, always under appropriate confidentiality and security obligations.

We may also share information with group companies or logistics partners where necessary to fulfil a request, and with regulators or law enforcement when required by law.

7. International transfers

Your information is primarily processed in Bangladesh. If we transfer personal information internationally, we take steps to ensure appropriate safeguards are in place consistent with applicable law.

8. Retention

We retain personal information only for as long as necessary for the purposes described in this policy, including legal, accounting, and reporting requirements.

Enquiry records are typically retained for up to three years unless a customer or partner relationship develops. Transaction and account records are retained for the period required by law and our operational needs.

9. Security

We implement appropriate technical and organisational measures to protect personal information. No online transmission or storage system is completely secure, and we cannot guarantee absolute security.

10. Your rights

Depending on applicable law, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, and to withdraw consent where processing is consent-based.

To exercise your rights, contact us using the details below. We may need to verify your identity before responding.

11. Cookies

See our Cookie Notice for details on cookies and similar technologies used on this website.

12. Third-party links

Our website may link to third-party websites or services. We are not responsible for their privacy practices and encourage you to read their policies before providing personal information.

13. Changes to this policy

We may update this Privacy Policy from time to time. Material changes may be highlighted on the website where appropriate.

14. Contact us

For privacy enquiries, contact MotoXperia Automobile & Engineering Ltd. (proposed):

Email: privacy@motoxperia.com

Address: 5th Floor, B5, KTH Assure Heights, 103 New Circular Road, Siddheswari, Ramna, Dhaka 1217, Bangladesh

MotoXperia is an Orenda Group company.